Support

We usually reply within 1–2 business days.

Frequently asked questions

How many free analyses do I get?

The free tier includes 3 analyses per day using the Gemini model — enough to try both Stock Analysis and Chart Analysis. Paid plans unlock unlimited runs.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Open your device's Settings → [your name] → Subscriptions, select MyTradAI, and choose a different plan or cancel. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.

My analysis failed or looks incomplete. What now?

Occasionally a data source or AI provider is temporarily unavailable. Reports are built fail-open — if one input degrades, the rest of the pipeline still runs and the report notes what was missing. Try again in a few minutes; if it keeps happening, contact us with the ticker and approximate time.

Which stocks and exchanges are supported?

MyTradAI supports stocks worldwide — US markets (NASDAQ, NYSE, AMEX) plus London, Toronto, Frankfurt, Euronext, Madrid, Milan, Zurich, the Nordics, India, Hong Kong, Tokyo, Australia, Korea, Singapore, Saudi Arabia, Istanbul, Johannesburg, Egypt, and more. Search by company name or ticker in the app.

Does MyTradAI place trades or connect to my broker?

No. MyTradAI is an analysis and research tool only. It never places orders, holds positions, or connects to any brokerage account.

Is this investment advice?

No. Every report is AI-generated analysis for informational and educational purposes only. It is not investment advice. Always do your own research.

How do I delete my account and data?

In the app: Settings → Account → Delete Account. This removes your account data and saved reports. You can also email us and we will process the deletion. See our Privacy Policy for details.

Contact

• Email: support@mytradai.com
• In-app: Settings → Feedback & Support